Privacy Policy - Cruise with Celtic Thunder

Privacy & Cookies Policy

1. Introduction

This Privacy & Cookies Policy explains how Cruise With Celtic Thunder (“we,” “our,” or “us”) collects, uses, stores, and protects your personal data when you visit our website. We are committed to safeguarding your privacy and ensuring your data is treated securely and responsibly, in compliance with UK & EU GDPR and other applicable data protection laws.

2. Information We Collect

We collect and process personal data that you provide to us, such as:

Contact Information – Name, email address, phone number, and any details submitted through forms.
Transactional Data – If you request services from us, we may collect payment details (processed securely via third-party payment providers).
Website Usage Data – Device information, browser type, IP address, and cookies (see Section 6: Cookies).

3. How We Use Your Data

We use your personal data for the following purposes:

To respond to your inquiries and provide customer support.
To deliver services you have requested.
To send marketing emails (only if you have opted in).
To analyse website traffic and improve our services.

Legal Bases for Processing

Under GDPR, we process your personal data based on one or more of the following legal grounds:

Your consent (e.g., when subscribing to emails).
Contractual necessity (e.g., fulfilling a service request).
Legitimate interests (e.g., temporarily storing inquiries for follow-up).

4. How We Store & Protect Your Data

We take appropriate security measures to protect your data. Retention periods vary depending on the type of data:

Contact form inquiries: Retained for 30 to 365 days, depending on the nature of the request.
Marketing subscriptions: Retained until you opt out.
Contract-related data: Retained for as long as legally required.

Data Breach Policy

In the event of a data breach, we will notify the relevant data protection authority within 72 hours and inform affected users where required.

5. Sharing Your Data

We do not sell or trade your personal data. However, we may share it with:

Service providers (e.g., payment processors, email marketing platforms) who process data on our behalf.
Legal authorities if required by law.

All third-party processors comply with GDPR regulations and have appropriate safeguards in place.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files placed on your device.

Types of Cookies We Use

Essential Cookies – Necessary for website functionality.
Analytics Cookies – Help us understand website usage (only used with your consent).
Marketing Cookies – Used for personalised ads (only used with your consent).

Managing Your Cookies

You can update your cookie preferences at any time by clicking the floating cookie settings button at the bottom left of the page.

7. Your Data Protection Rights

Under GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (where applicable).
Object to or restrict processing of your data.
Withdraw consent (where processing is based on consent).

To exercise these rights, contact us using the details below.

8. International Data Transfers

If any data is transferred outside the UK/EU (e.g., to cloud servers in the US), we ensure that adequate safeguards—such as Standard Contractual Clauses (SCCs)—are in place to protect your data in compliance with GDPR.

9. How to Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact us at:

Email: [email protected]

10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated date. Please check back periodically for updates.

This Privacy & Cookies Policy was last updated on 03/03/2025.